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ServiciosYa! was selected for a special program in the United Kingdom that supported its entry into Europe.
ServiciosYa has achieved international recognition by beginning operations in London, based in an office in Paddington Central, where other major companies like Microsoft, Vodafone, Visa, and Splunk are also located. This milestone was reached through its selection for a special program by the United Kingdom’s Department for International Trade, which facilitated its establishment in the country.
Diego Sayanes, CEO of the company, joined the United Kingdom’s Global Entrepreneur Program last year, which seeks outstanding tech entrepreneurs from around the world with global potential. He was the only Uruguayan to receive this support.
“The company established its headquarters in the capital of the country, with Uruguay becoming a subsidiary and the British headquarters. England has an ecosystem of nearly 80 unicorn companies, i.e., technology companies that reach a valuation of US$1 billion; highly qualified personnel; some of the best universities in the world; and quick access to European countries. In addition, we have the support of the British government, whose collaboration has been invaluable. All of this convinced us that it was an excellent place with great opportunities to set up our offices and start working from there,” Sayanes explains.
While the company operates under the name ServiciosYa in Uruguay and the region, it operates as ServiceCity in the UK and the rest of Europe.
A Comprehensive Offering
ServiciosYa defines its proposition by its name: it allows people to solve problems such as mowing the lawn, painting the house, or repairing an appliance. To use it, you simply need to download the app on your phone or access the web platform. In a couple of clicks, you can find the service you need, its cost, schedule a technician’s visit at your convenience, and pay for the service through the app.
ServiciosYa stands out from other similar business models by working only with professionals and not individuals. “We will send our own technician or a properly established company with proven experience in the task they perform, with previously agreed-upon quality guidelines. It’s not someone who has some knowledge of the task but experts. This allows us to provide a high-value service for both the customer and our professionals,” Sayanes explained.
Today, the company has around 2,000 service providers throughout the country, who must undergo a very rigorous selection process, checking various aspects of the candidate. “To be part of our network, technicians do not need to pay a monthly advertising fee that gives them the right to be on our site. By not having this commitment, we can choose the best providers and avoid sending those who, in our opinion, do not meet a certain quality standard.”
The types of requests they receive can be divided into two major categories. On one hand, emergencies (people who lose power at home or experience a vehicle breakdown, a locked door). On the other hand, tasks that people prefer to outsource to professionals, such as house cleaning, having someone wash the car at home, pet bathing, furniture assembly, pest control, and more.
Another significant advantage is that the work performed is guaranteed: “If, after the service is completed, the customer has any reservations, we will return as many times as necessary to meet their satisfaction, even if this involves sending a new technician. But if, even then, we cannot meet their expectations and they remain dissatisfied, we will refund their money,” he stated. This system sets a clear difference from other models that, in the event of dissatisfaction, can only result in a poor rating for the received service.
We invite you to read the full article published in El País newspaper.
